Welcome to BTO
Your brand is unique. Your customer service should reflect that. Leave it to us
Explore what we do best:
Your brand is unique. Your customer service should reflect that. Leave it to us
Explore what we do best:
We believe in transparency and alignment. That’s why we give our clients the opportunity to meet and select their operators through pre-recorded introduction videos ensuring every voice behind the brand is chosen with intention.
We operate from three strategic locations in La Paz, Santa Cruz, and Cochabamba Bolivia’s main cities with a combined capacity of over 500 workstations, multiple ISP connections, and energy redundancy to ensure uninterrupted service.
Backed by more than a decade of operational excellence, we’ve supported clients from various sectors by delivering customized, reliable customer service solutions tailored to their unique needs.
No long term contracts, just partnerships built on trust and effort.
Handling incoming and outgoing calls with trained agents focused on quality service.
Efficient email management with fast, tailored responses.
Real-time conversations with multilingual agents who provide customer support and manage your brand’s social media presence.
Our team speaks your customers’ language with both dedicated and shared agents tailored to your business needs.
Identification of executive profiles using artificial intelligence — reducing time and costs while ensuring a precise selection.
Advisory on talent, organizational structure, and culture, along with leadership and development programs for middle and upper management.
Flexible solutions for recruitment, hiring, and payroll management — tailored to your team’s specific needs.
We promote effective onboarding and continuous performance tracking with customized KPIs, ensuring aligned teams and consistent results.
AI-powered virtual assistants, trained specifically for your business, available 24/7 to handle frequent inquiries efficiently, in multiple languages, and with a personal touch.
Our AI automates tasks, eliminates errors, and frees your talent for what truly matters.
Leverage AI to accelerate hiring, enhance candidate matching, and maintain high performance across your teams.
Tech platforms built to fit your business needs and improve support efficiency.
We seamlessly integrate or build tailored technology solutions within client platforms, ensuring real-time adaptability and efficient performance in any digital environment.
We adapt to each client’s schedule, with teams trained for rotating shifts, night hours, or specific campaigns. We offer 24/7 coverage to ensure continuity across any time zone.
We ensure business continuity through power and internet redundancy, supported by a dedicated IT team that’s always available.
We adapt to each client’s needs, timelines, and scalability while delivering tailored reports aligned with their business objectives.
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Have a question or request?
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