Terms and Conditions of Use

Latest Update:
01
Acceptance of Terms
By accessing and using btocontactcenter.com (hereinafter, "the Site"), you agree to be legally bound by these Terms and Conditions. If you do not agree, you must refrain from using the Site.
02
Services Offered
The btocontactcenter.com website has as its primary purpose to inform its users about omnichannel contact center services and commercial management solutions provided by BTO Contact Center. Through this Site, we offer our clients and visitors detailed information about our service portfolio, which includes, but is not limited to, Inbound services (customer service), Outbound services (sales and telemarketing), and customized solutions for businesses. It is important to clarify that this Website is primarily informational. The actual provision of the described services is carried out under the specific terms and conditions agreed upon in a commercial contract with each client.
03
Intellectual Property
All content on the Site, including but not limited to texts, graphics, logos, images, software, and data compilation, is the property of Bolivian Technology Outsourcing or its licensors and is protected by Intellectual Property laws (Law No. 1322) and applicable international treaties in Bolivia. Reproduction, distribution, or modification without express written authorization is prohibited.
04
User Conduct

You agree to use the Site lawfully and in a manner that does not harm, disable, or impede its normal functioning. It is prohibited to:

  • Use the Site for illegal or fraudulent purposes.
  • Post defamatory, obscene, injurious content or content that violates the rights of third parties.
  • Attempt to access restricted areas or the Site's systems.
  • Use robots, scrapers, or any automated means to access the Site.
05
Limitation of Liability

The Site and its content are provided 'as is'. Bolivian Technology Outsourcing is not responsible for damages that may arise from:

  • The use or inability to use the Site;
  • The inaccuracy or lack of updating of published information.
  • Temporary service interruptions due to maintenance or force majeure failures.

This limitation of liability shall be understood without prejudice to the rights recognized by Law No. 453 on Consumer Protection.

06
Third-Party Links
The Site may contain links to third-party websites. We have no control over the content of these sites and are not responsible for their content or privacy practices.
07
Termination
We reserve the right to suspend or terminate your access to the Site, without prior notice, if we consider that you have violated these Terms and Conditions.
08
Applicable Law and Jurisdiction
Any dispute arising from these Terms shall be submitted to the exclusive jurisdiction of the Courts and Tribunals of the City of La Paz - Bolivia, with express waiver of any other jurisdiction that may apply.
09
Modifications
We may modify these Terms at any time. Changes will become effective after their publication on the Site.