Privacy Policy

Welcome to btocontactcenter.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, in accordance with the provisions contained in Law No. 453 on Consumer Protection and the Commercial Code of Bolivia, as well as the general principles of good faith and confidentiality.

We collect information that you provide to us directly and automatically:

• Information Provided by You: Name, email address, contact information, profile data, and payment information (when applicable), when you subscribe to our newsletter or contact us.
• Automatically Collected Information: When you visit our site, we automatically collect certain information through cookies and similar technologies. This includes your IP address, browser type, visit time, and diagnostic data.

We use your information for the following purposes:

• Marketing and Advertising: To send you communications about our services, promotions, and news that may be of interest to you (always based on your consent or our legitimate interest, as permitted by law).
• To provide, operate, and maintain our website.
• To manage your account and your access to the service.
• To communicate with you, including sending informational newsletters (only with your consent).
• To personalize your experience and analyze website usage to improve our services.

The processing of your data is based on:

• Your express and informed consent when accepting this policy.
• The necessity for the execution of a contract of which you are a party.
• Our legitimate interest to operate and improve our website, ensure its security, and promote our services, provided that your rights and interests do not prevail over such legitimate interest.

We use cookies to enhance your experience. You can control the use of cookies through your browser settings. We inform you about the types of cookies we use:

• Essential: Necessary for the basic functioning of the site.
• Analytics: Help us understand how users interact with the site.

We do not sell or rent your personal information. We may share it with third parties only in the following circumstances:

• Service Providers: With companies that provide services to us (e.g., hosting, payment processing, data analysis), who are obligated to maintain confidentiality.
• Legal Compliance: When necessary to comply with a legal or regulatory obligation, or to protect our rights.

Your information may be processed on servers located outside Bolivia. By using our site, you consent to this transfer. We will ensure that such transfers are carried out with appropriate safeguards, which may include standard contractual clauses or the provider's adherence to internationally recognized privacy certification frameworks.

We implement technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, as suggested by the security principle established in Bolivian regulations.

In accordance with Bolivian legislation, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Cancellation (Right to be Forgotten): Request deletion of your personal data.
• Opposition: Object to the processing of your data for specific purposes.

To exercise these rights, please contact us at info@btocontactcenter.com We commit to responding to your request within a maximum period of 15 business days from its receipt.

We will retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

We may update this policy occasionally. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, you can contact us at: info@btocontactcenter.com