Welcome to BTO
Your brand is unique. Your customer service should reflect that. Leave it to us
Explore what we do best:
Why Choose BTO?
Highly qualified team
Flexible and personalized approach
Competitive pricing without sacrificing quality
About us
Tailored Teams, Chosen by You
We believe in transparency and alignment. That’s why we give our clients the opportunity to meet and select their operators through pre-recorded introduction videos ensuring every voice behind the brand is chosen with intention.
Strategic Presence, Global Reach
We operate from three strategic locations in La Paz, Santa Cruz, and Cochabamba Bolivia’s main cities with a combined capacity of over 500 workstations, multiple ISP connections, and energy redundancy to ensure uninterrupted service.
Over a Decade of Experience
Backed by more than a decade of operational excellence, we’ve supported clients from various sectors by delivering customized, reliable customer service solutions tailored to their unique needs.
Partnerships Beyond Paper
No long term contracts, just partnerships built on trust and effort.
Services
Inbound/Outbound Call Center
Handling incoming and outgoing calls with trained agents focused on quality service.
Email Support
Efficient email management with fast, tailored responses.
Live Chats
Real-time conversations with multilingual agents who provide customer support and manage your brand’s social media presence.
Multilingual Support
Our team speaks your customers’ language with both dedicated and shared agents tailored to your business needs.
Head Hunting with AI
Identification of executive profiles using artificial intelligence — reducing time and costs while ensuring a precise selection.
Consulting and Coaching for Human Talent
Advisory on talent, organizational structure, and culture, along with leadership and development programs for middle and upper management.
Payroll & Outsourcing Services
Flexible solutions for recruitment, hiring, and payroll management — tailored to your team’s specific needs.
Onboarding & Performance Evaluation
We promote effective onboarding and continuous performance tracking with customized KPIs, ensuring aligned teams and consistent results.
AI Assistants
AI-powered virtual assistants, trained specifically for your business, available 24/7 to handle frequent inquiries efficiently, in multiple languages, and with a personal touch.
Discover AI Efficiency
Our AI automates tasks, eliminates errors, and frees your talent for what truly matters.
AI for Recruitment & Quality Control
Leverage AI to accelerate hiring, enhance candidate matching, and maintain high performance across your teams.
Custom Software Development
Tech platforms built to fit your business needs and improve support efficiency.
Omnichannel Technology Integration
We seamlessly integrate or build tailored technology solutions within client platforms, ensuring real-time adaptability and efficient performance in any digital environment.
Full Schedule Flexibility
We adapt to each client’s schedule, with teams trained for rotating shifts, night hours, or specific campaigns. We offer 24/7 coverage to ensure continuity across any time zone.
Uninterrupted Support
We ensure business continuity through power and internet redundancy, supported by a dedicated IT team that’s always available.
Contract and Operational Flexibility
We adapt to each client’s needs, timelines, and scalability while delivering tailored reports aligned with their business objectives.
Smart Growth,
Real Results
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Business Sectors We Support
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