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We are always ready to help you make your business more profitable.
At BTO, we are dedicated to providing exceptional call center services tailored to meet your business needs. With state-of-the-art facilities and a team of highly skilled professionals, we offer a seamless omni-channel solution to manage your chats, emails, and phone calls efficiently. Our centers are located in the heart of South America, with locations in La Paz and Santa Cruz Bolivia, ensuring reliable and high-quality service for all our clients.
15+ Years of experience
With 15 years of experience in the industry, we have worked with a diverse range of clients across various sectors, providing customized solutions that meet their unique needs. Our long-standing expertise allows us to understand and anticipate the challenges faced by our clients, enabling us to deliver tailored solutions that drive success.
Qualified team
Our team is highly qualified, bringing a wealth of knowledge and expertise to every interaction. We believe in fostering a culture of excellence, where every team member is committed to achieving the best outcomes for our clients. This dedication to quality and professionalism sets us apart as a leader in the call center industry.
Tailored approach
We pride ourselves on being an affordable solution that does not compromise on quality. Our flexible and scalable services are designed to grow with your business, providing you with the support you need, when you need it. With no long-term contracts, you have the freedom to cancel anytime, giving you peace of mind and control over your service.
BTO is a premier call center service provider based in Bolivia, with two strategically located centers in La Paz and Santa Cruz. With a combined capacity of 500 stations, we are equipped to handle a wide range of inbound and outbound services. Our commitment to excellence is reflected in our use of multiple ISP connections and energy redundancy, ensuring uninterrupted service at all times. We pride ourselves on being an affordable solution that does not compromise on quality. Our flexible and scalable services are designed to grow with your business, providing you with the support you need, when you need it. With No long-term contracts, you have the freedom to cancel anytime, giving you peace of mind and control over your service.
Lots of happy clients
Since our establishment, most of our clients have become our returning customers. We value long lasting parrnerships Where we can grow together and help you expand your operations by handling all your customer service needs.
Qualified Employees
Our employees are not only technically proficient but also demonstrate exceptional interpersonal skills, enabling them to handle every customer interaction with professionalism and empathy. This combination of expertise and dedication ensures that our clients receive the highest standard of service.
Up time
99Agent Utilization Rate
90Customer Satisfaction Score (CSAT)
95
Pablo Peñaloza
CEO, Managing Director
Pablo Peñaloza, founder and CEO of BTO, was a visionary and tireless leader who left an indelible mark on our company and the call center industry in Bolivia. With an unmatched passion for excellence and a deep commitment to our clients, Pablo transformed BTO into a benchmark for quality and service.
Esteban Barba
CFO. Legal Representative
Esteban Barba is BTO’s Chief Financial Officer and legal representative, as well as a co-founder of the company. With a solid background in finance and a keen understanding of business management, Esteban plays a crucial role in BTO’s financial planning and corporate strategy. His financial leadership has been instrumental in the company’s growth and stability, ensuring efficient management of resources and compliance with all legal regulations.
Rodrigo Alvarez
Operation Director
Rodrigo Alvarez is BTO’s Operation Director. With a strong background in operations management, Rodrigo oversees the day-to-day running of our call centers, ensuring all processes are executed efficiently and effectively. His ability to optimize resources and coordinate teams has been key to maintaining the high service standards our customers expect. Rodrigo stands out for his problem-solving skills and commitment to operational excellence.